Welcome to SmellOrdain. These Terms of Use govern your use of the SmellOrdain website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

1. About SmellOrdain

SmellOrdain is an online fragrance retailer offering selected fragrances and related products from recognised fragrance houses and brands.

Product availability, descriptions, sizes, prices and other details are provided on the relevant product pages and may change from time to time.

2. Using Our Website

You agree to use the SmellOrdain website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the security or normal operation of the website
  • Copy, reproduce or exploit SmellOrdain content for commercial purposes without permission
  • Submit false, misleading or fraudulent information

We reserve the right to restrict access to the website where necessary to protect SmellOrdain, our customers or the integrity of our services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, prices and other information displayed on the website are accurate and current.

However, minor differences in colour, packaging or appearance may occur, particularly where manufacturers update packaging or product presentation.

Where a product is unavailable, incorrectly listed or contains a material pricing or description error, we may contact you to clarify the situation or, where necessary, cancel the affected order and provide the appropriate resolution.

4. Fragrance Brands and Products

SmellOrdain may offer products from independent fragrance houses and brands.

The names, trademarks, logos and intellectual property belonging to those brands remain the property of their respective owners. Their appearance on the SmellOrdain website does not mean that those brands are owned by or affiliated with SmellOrdain unless expressly stated.

5. Prices and Payments

Prices displayed on the website are stated in Nigerian Naira unless otherwise indicated.

We may make different payment methods available through the website from time to time.

An order is subject to successful payment confirmation and acceptance by SmellOrdain.

We reserve the right to correct genuine pricing or listing errors and will communicate with affected customers where necessary.

6. Orders and Acceptance

Placing an order through the website constitutes a request to purchase the selected product or products.

An order confirmation does not necessarily mean that the order has been finally accepted where further verification is reasonably required.

We may decline or cancel an order where, for example:

  • The product is unavailable
  • There is a material error in the product or price information
  • Payment cannot be verified
  • We reasonably suspect fraudulent or unauthorised activity
  • Delivery cannot reasonably be completed

Where payment has already been received for an order that SmellOrdain cannot fulfil, the appropriate refund or alternative resolution will be communicated to the customer.

7. Delivery

Orders may be delivered through SmellOrdain’s own delivery arrangements or third-party courier and logistics providers.

Delivery times may vary according to location, product availability, order processing and circumstances affecting the delivery service.

We will provide relevant delivery information where available and will communicate material delays where reasonably possible.

8. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Refund and Returns Policy.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot lawfully be excluded under applicable Nigerian law.

The Federal Competition and Consumer Protection Commission states that consumers have rights relating to product quality, accurate information and, subject to applicable circumstances, returning goods.

9. Intellectual Property

Unless otherwise stated, the SmellOrdain website and its original content, including text, graphics, branding, layout and other materials, belong to SmellOrdain or are used with appropriate permission.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute or commercially exploit SmellOrdain’s original content without prior permission.

Third-party trademarks, product names, logos and other intellectual property remain the property of their respective owners.

10. User Information and Privacy

Information provided to SmellOrdain through the website is handled in accordance with our Privacy Policy.

By using services that require personal information, you acknowledge that such information may be processed for legitimate purposes connected with operating the website, fulfilling orders, providing customer support and other purposes described in our Privacy Policy.

11. Third-Party Services and Links

The SmellOrdain website may use or link to third-party services, including payment providers, delivery providers, email services, analytics tools and other technology services.

Third-party services may operate under their own terms and privacy policies.

SmellOrdain is not responsible for the independent policies or practices of third-party websites or service providers.

12. Website Availability

We aim to keep the SmellOrdain website available and functioning properly, but we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of maintenance, technical issues, security measures, hosting problems or circumstances beyond our reasonable control.

13. Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

Subject to applicable law, SmellOrdain will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions, delivery delays or temporary website unavailability.

We will continue to take reasonable steps to fulfil our obligations to customers and resolve legitimate issues appropriately.

14. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our services, website, business practices or applicable requirements.

The latest version will be published on this page with the relevant Last Updated date.

15. Governing Law

These Terms are governed by the applicable laws of the Federal Republic of Nigeria.

Nothing in these Terms prevents a consumer from exercising any rights or pursuing any remedy available under applicable Nigerian consumer-protection law.

16. Contact SmellOrdain

If you have questions about these Terms, an order, a product or a customer-service matter, please contact us:

SmellOrdain
Email: olabodearekemase@ippcons.com
Phone: +234 805 390 3673
Website: https://smellordain.com/