Frequently Asked Questions

Everything you need to know about discovering, ordering and enjoying fragrance from SmellOrdain.

What is SmellOrdain?

SmellOrdain is a digital fragrance boutique created to make discovering the right scent more personal, considered and memorable. We offer fragrances from recognized international fragrance houses and brands, sourced through established brand and distribution channels.

SmellOrdain offers fragrances from a curated range of recognised international fragrance houses and brands. Our collection includes both established luxury houses and distinctive fragrance brands, with new scents and collections introduced as our catalogue grows.

Yes. We take authenticity seriously and source our fragrances through established brand and distribution channels. Our aim is to offer genuine products from the fragrance houses and brands featured in our collection.

Choosing a fragrance is personal. Consider the scents you naturally enjoy, the occasion you have in mind, the mood you want to create and how you would like the fragrance to feel on you. If you're unsure, explore our fragrance collections or contact SmellOrdain for guidance.

We offer different fragrance sizes depending on the brand and product. Availability varies across our collection, so the sizes offered will be shown on the relevant product page. Where sample or smaller sizes are available, they will also be indicated with the product.

Absolutely. If you're unsure what to choose, you can reach out to us with your preferences, the occasion, the type of scent you enjoy, or even a fragrance you already love. We'll help you explore suitable options from our collection.

SmellOrdain supports the payment methods made available at checkout. Depending on your order and location, these may include online payment options and other available payment channels. The payment options available to you will be displayed during checkout before you complete your order.

If you need to change or cancel an order, please contact SmellOrdain as soon as possible. We'll make reasonable efforts to accommodate your request before the order is processed or dispatched. Once an order has entered fulfilment or has been dispatched, changes or cancellation may no longer be possible.

Yes. SmellOrdain delivers fragrance orders to customers within our available delivery areas. Orders may be fulfilled through SmellOrdain's own delivery arrangements or trusted third-party courier services, depending on the order and destination. Available delivery options and applicable charges will be communicated during the ordering process.

If your order arrives damaged, defective, or different from what you ordered, please contact SmellOrdain as soon as possible with your order details and, where applicable, photographs of the product and packaging. We will review the issue and arrange the appropriate resolution, which may include a replacement or refund.

Returns are accepted in accordance with our Refund and Returns Policy. Because fragrances are personal-use products, items returned for a change of mind or preference should generally be unused, unopened and in their original packaging. This does not affect any applicable consumer rights.

You can contact SmellOrdain for fragrance enquiries, orders, product information or customer support through our Contact Us page, by email at olabodearekemase@ippcons.com, or by phone at +234 805 390 3673, +2348020947321