Overview

At SmellOrdain, we want every fragrance purchase to arrive as described, in good condition and ready to be enjoyed. If there is a problem with your order, please contact us so we can review it and work with you on the appropriate resolution.

1. Returns

Because fragrances are personal-use products, we ask that items being returned for a change of mind or preference are:

  • Unused and unopened
  • In their original packaging
  • In the same condition in which they were received
  • Accompanied by the relevant order details or proof of purchase

Please contact SmellOrdain as soon as reasonably possible after delivery if you wish to request a return.

This policy does not limit any rights you may have under applicable consumer-protection law.

2. Damaged, Incorrect or Defective Orders

Please contact us if:

  • You receive a damaged product or package
  • You receive the wrong fragrance or product
  • An item is materially different from the product description or order
  • A product has a defect or other issue that affects its expected use

Where appropriate, SmellOrdain may arrange a replacement, repair where applicable, or refund.

For damaged or incorrect deliveries, please contact us promptly and, where possible, provide photographs of the product and packaging to help us assess the issue.

3. Opened or Used Fragrances

For hygiene, safety and product-integrity reasons, we generally cannot accept a return simply because a fragrance has been opened, sprayed or used.

However, this does not prevent you from contacting us where you believe the product is defective, incorrect, damaged, materially different from its description, or otherwise covered by an applicable consumer right.

4. Refunds

Where a refund is approved, we will confirm the applicable refund amount and process it through the appropriate payment channel.

The timing for the refund to reach you may depend on the payment method or financial institution used.

Where an order cannot be fulfilled by SmellOrdain after payment has been received, we will communicate with the customer and arrange the appropriate refund or alternative resolution.

5. Return Delivery

Where a return is required because SmellOrdain supplied an incorrect, damaged or defective item, we will provide appropriate instructions regarding the return and, where applicable, arrange or cover reasonable return delivery costs.

For returns based solely on a change of mind or preference, any applicable return delivery cost will be communicated before the return is arranged.

6. Exchanges

Where appropriate and subject to availability, SmellOrdain may offer an exchange for an eligible returned item.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

7. Order Cancellation

If you need to cancel an order, please contact SmellOrdain as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched. Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible, although applicable consumer rights remain unaffected.

8. How to Request a Return or Refund

To begin a return, refund or order-issue request, contact us with:

  • Your name
  • Order number
  • Product involved
  • Reason for the request
  • Photographs or other supporting information where relevant

SmellOrdain
Email: olabodearekemase@ippcons.com
Phone: +234 805 390 3673

We will review the request and communicate the next appropriate step.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any consumer rights that cannot lawfully be excluded or restricted under applicable Nigerian law.

SmellOrdain aims to handle complaints and return requests fairly, transparently and within a reasonable time. Nigerian consumer-protection guidance also emphasises clear terms, prompt complaint handling and appropriate repair, replacement or refund where a product or service is defective.

10. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

The latest version will always be published on this page with the relevant Last Updated date.