At SmellOrdain, we respect your privacy and are committed to protecting the personal information you provide when you browse our website, make a purchase, contact us, or subscribe to our communications.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with SmellOrdain, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and transaction details
  • Information you provide when contacting us
  • Newsletter subscription information
  • Information relating to your use of our website, including cookies and similar technologies

We only seek to collect information that is reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments and provide order-related services
  • Arrange delivery of your purchases
  • Communicate with you about your orders or enquiries
  • Respond to customer-service requests
  • Provide information about products, offers and developments where you have subscribed to receive such communications
  • Improve our website, products and customer experience
  • Maintain website security and prevent fraud, abuse or misuse
  • Meet applicable legal and regulatory obligations

3. Payments

Payments may be made through the payment methods made available on the SmellOrdain website.

Payment information may be processed by the relevant payment service provider. Where payment processing is handled by a third party, SmellOrdain does not need to retain your complete payment-card or other sensitive payment credentials unless expressly required for a legitimate business or legal purpose.

Payment providers may process your information according to their own privacy policies and terms.

4. Delivery and Order Fulfilment

We may fulfil deliveries directly through SmellOrdain or use third-party courier and logistics providers.

Where a third-party courier is used, we may share the information reasonably necessary to complete delivery, such as your name, phone number and delivery address.

Such information is provided for the purpose of fulfilling your order and enabling delivery.

5. Contact Forms and Customer Communications

When you contact SmellOrdain through our website, we may collect the information you provide, including your name, email address, subject and message.

We use this information to respond to your enquiry, provide customer support and maintain appropriate records of communications.

6. Newsletter and Marketing Communications

If you subscribe to the SmellOrdain newsletter, we may use your email address to send you information about new fragrances, special offers, stories, product discoveries and other SmellOrdain updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in our emails or by contacting us.

7. Cookies and Website Technologies

SmellOrdain may use cookies and similar technologies to help the website function properly, remember relevant preferences, support shopping and checkout functions, understand how visitors use the website, and improve the overall user experience.

Some cookies may be placed by third-party services used on the website.

Where applicable, you can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Services

To operate SmellOrdain effectively, we may use trusted third-party service providers for functions such as:

  • Payment processing
  • Website hosting and technical services
  • Email and newsletter delivery
  • Website analytics and performance
  • Order fulfilment and delivery
  • Security and fraud prevention

Where third parties process personal information on our behalf, we seek to use appropriate safeguards and limit access to information necessary for the relevant service.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes, preventing fraud and meeting applicable legal or regulatory obligations.

Where information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable retention requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where applicable
  • Object to or request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is being processed
  • Lodge a complaint where you believe your data-protection rights have been infringed

To exercise a privacy right or raise a concern, please contact us using the details below.

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) where applicable.

12. Children’s Privacy

SmellOrdain is not intended to knowingly collect personal information from children without appropriate involvement or authorisation from a parent or guardian.

If you believe that a child has provided personal information to us inappropriately, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

When we make changes, the updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how your information is handled, please contact:

SmellOrdain
Email: olabodearekemase@ippcons.com
Phone: +234 805 390 3673
Website: https://smellordain.com/